The CoPilot Experience

How a retirement service can help keep your clients on track

Your 401(k) CoPilot    ~     May 15, 2018

A retirement service is intended to help prepare your clients and their employees for their eventual retirement. Yet, many services only provide charts and pie graphs that make it challenging for participants to understand if they are on track for retirement.

CoPilot is a unique retirement service that takes the charts and graphs and translates that information into how many years their savings will buy in retirement. The Years of Retirement Tool tells participants what they really want to know—if they are on track for retirement.

Click below to see what employers and employees will experience with CoPilot. Use these demos as a tool to preview the simple setup process with your clients. Experience the CoPilot difference.

The Employer Experience


The Employee Experience


Finding the Gaps

What's not getting done matters too.

Mark Nicholas, Chief Compliance Officer    ~     October 31, 2017

With all the discussion in recent years about the benefits and challenges resulting from the fiduciary rule, the focus seems to be more on a plan’s framework and less on participant outcomes. While the role clarity was productive and good for plans, it did little to help plan participants reach their desired outcomes. Ultimately, this is what the plan sponsor should be focused on.

By properly aligning fiduciary and non-fiduciary roles and responsibilities, a plan sponsor should be able to determine where the holes are in the service model and take the necessary steps to fill them. Here’s a summary of some of the most common gaps between the service model and plan sponsor perceptions.

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Small Business = Big Growth

Are you missing the opportunity?

Michael Kiley, President     ~     October 10, 2017

Changes in legislation have spotlighted what it means to be a plan fiduciary. With a litany of 401(k) lawsuits in the media, plan sponsors are growing weary of taking on the fiduciary role and are turning to financial advisors to minimize their liability.

Do you have the capacity to be profitable in the small market space? Many advisors are choosing to work alongside a 3(38) to provide fiduciary protection to the plan sponsor and to work more efficiently in the small plan market.

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State retirement plans - Beat them or join them?

Michael Kiley, President     ~     September 6, 2017

More than a third of Americans do not have any savings for retirement.  Further, unless something changes, Social Security benefits will be reduced in a little over a decade.  Something needs to be done.  Kudos to the state governments for stepping up and providing solutions for their workers, but a Roth IRA isn’t going to mean that a saver is retirement ready and is certainly not going to benefit a business owner as much as a 401(k) plan.  This is where we can work together to educate and capitalize on this opportunity to grow your 401(k) business.

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A peek behind the recordkeeper's curtain...

Michael Kiley, President     ~     August 9, 2017

The last few years have taught the retirement industry a tremendous amount. We’ve “deconstructed” our offerings twice – once for fee disclosure and once for the Fiduciary Rule. Through that process, we’ve uncovered a few simple but significant learnings.

There is a big difference between a 401(k) “product” and a 401(k) “service”.  Oddly enough, as an industry, we still don’t speak consistently about those differences.

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Big data – Little data – It’s how you use it.  Really.

Michael Kiley, President     ~     July 5, 2017

To successfully choose a retirement solution for your client you must “Begin at the End.” 

The retirement industry continues to try to perfect the concepts of benchmarking and RFP’s in order to make it easier for you to choose a solution for your customers.  The trouble with many of those efforts is that they produce TONS of information with few answers.

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Editorial from PAi

Michael Kiley, President     ~     May 4, 2017

Customers want to buy years of retirement. Stop selling them investments.


PAi’s Care Center fields hundreds of thousands of contacts every year and in order to measure our performance we categorize those contacts. You’d be as surprised as we were to discover how little we are asked to talk about “retirement”.  Contributions, loans, fund transfers, rebalancing, testing…but so few calls about “retirement” that it was attention getting.

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